A lot of everyday receptionists and information clerk work is already being done by AI. The roles that survive will look very different from today. Here is what the research says about the receptionists and information clerk profession in 2026, and what you can do about it.
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Species
Velociraptor
A lot of everyday receptionists and information clerk work is already being done by AI. The roles that survive will look very different from today.
Task Automation Risk
81%
of current receptionists and information clerk tasks are automatable with existing AI tools
AI tools like Microsoft Copilot, Otter.ai, Calendly are already handling a significant chunk of what receptionists and information clerks do every day. The repetitive, process-driven parts of this role — the tasks you could teach someone in a week — are the first to go. That doesn't mean receptionists and information clerks disappear entirely. It means the job shifts. The receptionists and information clerks who thrive will be the ones who use AI to handle the routine stuff and focus their energy on the work that actually needs a human: tricky problems, relationship building, and situations where judgment matters more than speed. If you're in this field, the smartest move is to get comfortable with these tools now, while you have the breathing room to learn.
Task Autopsy
🦕 Class A — At Risk Now
🦅 Class C — Protected
Your AI Toolkit
You don't need to learn all of these. Pick one, use it for a week, and see how it fits into your work. Most have free options so you can try before you commit.
Built into Word, Excel, PowerPoint, and Outlook — automates the repetitive parts of office work like formatting, formulas, and email replies
Try it ↗Records meetings, transcribes everything, and creates summaries with action items — never miss what was said or agreed upon
Try it ↗AI scheduling that eliminates the back-and-forth emails — share a link and people book time that works for everyone
Try it ↗Checks your writing and suggests improvements — makes emails and reports sound more professional without you sweating over every word
Try it ↗Google's AI assistant — works with Gmail, Docs, and Sheets to help you write, analyse data, and find information faster
Try it ↗All-in-one workspace for notes, projects, and wikis — its AI helps you write, summarise meetings, and organise information
Try it ↗Extinction Timeline
AI tools for receptionists and information clerks are already mainstream. If you haven't started using them, you're already behind colleagues who have. The next six months will see these tools get even easier to use and harder to ignore.
Expect to see fewer receptionists and information clerk positions, but the ones that remain will be better paid and more interesting. Employers will want people who can work alongside AI, not compete with it. Entry-level roles in this field may shrink significantly.
The receptionists and information clerk role of 2031 will be unrecognisable compared to 2020. Routine work will be almost entirely automated. The humans in these roles will focus on exceptions, complex problems, and the kind of work that needs creativity, empathy, or physical presence.
No. AI is good at processing data and handling repetitive tasks, but being a receptionists and information clerk requires human skills that AI can't copy — things like reading people, making tough calls in unclear situations, and adapting to problems nobody's seen before. AI will change how you work, not whether you work.
Start with Microsoft Copilot (it's free to try). Built into Word, Excel, PowerPoint, and Outlook — automates the repetitive parts of office work like formatting, formulas, and email replies Once you're comfortable with that, try Otter.ai to handle more specific parts of your workflow. You don't need to learn everything at once — pick one tool, use it for a month, then add another.
Absolutely. Most modern AI tools are designed for regular people, not programmers. If you can type a question or fill in a form, you can use AI tools. Start with something simple like asking ChatGPT to help you draft an email or summarise a long document. It's like learning to use a smartphone — it feels unfamiliar at first, but quickly becomes second nature.
You don't need to become an expert overnight. But you should start experimenting now. Try one AI tool this week — even just playing around with it for 15 minutes. The receptionists and information clerks who will struggle aren't those who learn slowly, they're those who refuse to start. Set a small goal: use an AI tool for one work task this week. Build from there.
Take the free Fossil Score assessment at DontGoDinosaur.com. It looks at your specific daily tasks — not just your job title — and gives you a personalised risk score, a breakdown of which tasks are most vulnerable, and practical steps you can take in the next 6 months. It takes about 4 minutes.
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